FAQ'S

***SHIPPING DELAYS DUE TO COVID-19*** 

  • Australian customers - to ensure timely arrival of packages, we strongly suggest choosing express post as a delivery option. There are lengthy delays on standard shipping. No refunds will be issued due to long delivery times. Refunds can only be issued if your delivery goes missing.
  • International customers - once your order has been shipped, there is currently a 6-8 week wait for deliveries to arrive. Some countries are experiencing LONGER delays than 8 weeks. No refunds will be issued due to long delivery times. Refunds can only be issued if your delivery goes missing.

 

How long is processing? 

Processing is 3-5 business days. Express shipping does not denote a rush order, please leave a note in your order if you request a rush order and we will do our best to accommodate your request.

 

Where do you ship to?

We are based in Australia and we ship internationally as well as within Australia

 

Return Policy:

Due to hygienic reasons, customers are unable to return worn earrings. However, if your earrings break within the first 30 days of arrival, I am more than happy to offer a store credit or I can fix the earrings free of charge if they aren't broken beyond repair. 

No refunds will be issued due to long delivery times. Refunds can only be issued if your delivery goes missing.

 

How to keep your earrings in tip top shape:

  • Do not bend them. Just don’t. They look super tough but they are fragile and can snap if aggravated.
  • Avoid dropping them on the ground.
  • Do not get them wet. If they get a bit dirty just wipe gently with a damp cloth. Only put water on the cloth and nothing else.

 

Are your earrings handmade?

Yes! I make everything with own two hands and there may be the odd imperfection in my pieces. There is nothing faulty with them it just adds to the handmade charm. I only ever sell earrings that I would feel proud and confident to wear myself.

 

A note on colours

Every effort has been made to make sure my website images truly reflect my earrings in real life. Please keep in mind that colours may appear slightly different on other computer and phone screens

 

A note on safety:

These earrings are in no way, shape or form intended to be used as a toy. Please keep your earrings away from babies, small children and pets.